As I have mentioned to members, DSLReports.com is a great place for following Embarq DSL issues or any carrier and general DSL education that helps your communication with support and often resolve issues without the need to call support.
In the Embarq forum, support staff from Embarq often chime in to help with discussions and issues. They are very effective in helping and certainly in my experience dedicated to help you.
In some cases they have taken the issue “off-forum” to the DSLReports version of IM to expedite the analysis.
Embarq_Joey is one who you will find at DSLReports. Embarq_Joey is his DSLReports handle. His name is Joey Harper and is out of Eastern North Carolina.
Joey is one of a few Embarq staff pioneering in newer social tools on the Internet to facilitate support. One is Twitter.
Here is a video of Joey discussing how Twitter came about and other innovative applications of the Internet used in reaching out to those in trouble.
One item I took away from the video was the effort to search for issues being discussed in places like Twitter.
Alonzo Lon Hosford
By Lon Hosford
Internet and Mobile Development Educator and Consultant
Independent software developer with practical engineering project experience for clients such as AT&T, Avis, Bristol Myers Squibb, Ortho BioTech, Chanel, Avaya, Green Birdie Video, Aztec Learning Systems and Verizon Wireless. Lon is well known for translating client needs into useful applications.
An interesting aspect of Lon's consulting work was the creation of industry jobs that did not exist before. That lead to hiring and training college students who were taught dead technologies at a time academia was woefully behind on the paradigm shifts in personal computing, the internet and today the distributed device environment often called mobile.
Lon has taught thousands of students internet web development, animation and programming topics over two decades both privately and academically. He developed Multimedia Associated Degree program and courses for Raritan Valley Community College in the 1990s at a time when Macromedia Authorware and Director were tools. He is the founder, developer and educator for Raritan Valley Community College Web Developer Certification program also having its roots in the 1990s at the dawn of the internet. He also was a key curriculum developer and instructor for one of the Nation's first Web Developer Certification program offered through New Jersey Institute of Technology. Lon was also a technology instructor at the University of Phoenix Online.
Lon over the years has produced educational video for topics including Paradox, Cobol, Java, Jasmine, C, C++, Linux, Flash, Cocos 2d and HTML. These courses were distributed and taught in Universities internationally when global was an emerging term.
View all of Lon Hosford's posts.